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  • How do I book?
  • What service do I book in for?
    UNITFOUR recommends hair packages that combine a number of our services for the best results and future longevity of your hair. We offer a complimentary consultation in salon which can be booked online where we can advise exactly what to book in for.
  • Is there a wait time to book an appointment?
    We recommend rebooking with every appointment to avoid disappointment. Otherwise, we advise to book approximately a month in advance to book in with your preferred stylist. We sometimes have last minute cancellations so keep checking our Instagram for availabilities. Alternatively, feel free to call or email us to see if we can fit you in.
  • What if I’m unhappy with my hair?
    Please contact us ASAP! We offer adjustments for a two week period following the original appointment date. Adjustments are only provided by the original hairstylist. please see our complaints policy below*
  • What if I need to change or cancel my appointment?
    Please note you will need to make an account via our online booking system or in salon with us to make a booking, this is because card details are required to confirm your booking & you will be charged a 50% NON-REFUNDABLE deposit. We reserve the right to KEEP this deposit as a cancellation or no-show fee as per our cancellation policy below. Your deposit is transferable to another booking if you need to reschedule before the 48 hour cut off however, failure to show for your appointment or cancellation less than 48 hours of your scheduled appointment will result in a complete loss of your deposit. To rebook you will be required to pay a new deposit.
  • How long does a colour appointment usually take?
    Depending on your service, appointments can take up to 4/5 hours. please check with your stylist for an exact time, you can also check this via your online booking account.
  • What products do you use? & What products should I be using for my hair?
    We use Original Mineral, Loreal Professional, Redken, K-18, Color wow, Moroccan oil & many more! We recommend salon professional products to protect and nourish your hair, especially after lightening. We have a large variety of these products available online or in salon for purchase — please give us a call or message our social media to find out about which products are best for you.
  • Do I need to confirm my booking?
    YES! A text message will be sent out 2 days prior to your appointment where you can reply Y to confirm your booking
  • Can I park at your salon?
    There is FREE parking in our 'Barleylands craft village' car park. Please park in here, if the gate is closed please call us & we can give you the code to enter
  • What is the complaints policy?
    *Complaints Policy Our aim is to provide the best service possible, and while we always strive to achieve this, there will be times when the client is unhappy with the service. We aim to handle complaints quickly in an effective, fair and honest way. Our Policy shows we are committed to providing and improving high quality service to all our customers. The policy aims to ensure that: All members of the public know how to feedback to UNITFOUR and the process of making a complaint is simple; All staff treat feedback seriously and deal with it promptly, efficiently, courteously and keep the customer informed of the progress; Improved customer relations are built by resolving feedback during the initial stages wherever possible. All feedback is recorded and monitored so that we learn from feedback and take action to improve services. The Definition of a Complaint A complaint is… “An expression of dissatisfaction regarding UNITFOUR standard, services, action or lack of action”. Please note that a complaint is not “An initial request for a service to be delivered”. Who Can Make a Complaint? Any member of the public or their representatives, staff, businesses, public and voluntary bodies can make a complaint about UNITFOUR How a Complaint Can be Made · Verbally in Salon or by phone– to the Hair stylist or Salon Manager. · Email – in the ‘contact us’ area of the Salon website. . Social Media – Messenger/Instagram/Facebook · Letter– to the UNITFOUR Salon Address: UNITFOUR 40 Barleylnds Craft Village Barleylands Road Billericay CM11 2UD The Complaints Process All complaints are addressed to the Salon manager within 14 days from the initial Hair appointment, a picture should also be provided along with the initial complaint if relevant to the complaint. A response should be made within 48 hours of the complaint, ideally, we will aim to respond on the same day we receive your complaint. This is regardless of how the complaint or expression of dissatisfaction is made. You will receive an invitation to return to the salon for a full and thorough consultation of your hair with the original Stylist to discuss in detail and the possible resolution, this consultation will be within 2/3 working days of the complaint date. 2. If you feel the response to your complaint under stage one is unsatisfactory, the next stage is for the complaint to be referred to the Salon Directors, who will investigate further and liaise with any additional staff whose information may help resolve the complaint 3. You will receive a response within 5 working days or sooner. 4. If you feel the response to your complaint is still not satisfactory, you must advise us within 1 weeks of the date of the response from Stage 2 otherwise the case will be closed. The Salon Manager or relevant Director will then conduct an Internal Review. At this stage all communication will be with the Salon Manager or relevant Director. A full resolution will normally be within 5 days. Confidentiality All complaints are treated with confidentiality in mind. Only the Salon manager/Directors & the Stylist involved in the complaint will be aware that a complaint has been received and is being dealt with. Aggressive or Obsessive Complaints UNITFOUR wants to deal fairly and honestly with complainants and ensure that other users, clients and staff do not suffer detriment from persons making vexatious complaints. UNITFOUR will inform them that their behaviour is considered to be unacceptable and the Client will be asked to search alternative. Complaints about Products and manufacturers UNITFOUR recognises complaints regarding products and equipment supplied through ourselves, and any organisation contracted to work or supply UNITFOUR, and will seek to resolve such complaints. UNITFOUR will forward complaints received in respect of other organisations to the appropriate bodies. Equalities Statement UNITFOUR aims to handle all complaints fairly and honestly regardless of who makes a complaint. UNITFOUR treats all members of the community equitably and will not show bias to any particular individual or group. Matters that are Outside the Policy The following matters are not included in this policy: Complaints which are subject to legal proceedings All complaints are logged and recorded and analysed as part of the customer service satisfaction procedure.
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